ECT Charity is a leading charity in the UK which provides high quality, safe, friendly, accessible and affordable transport in local communities.
We are a leading provider of local community transport in the UK providing essential transport solutions, particularly for socially isolated people and those with mobility difficulties unable to access other services. We also offer a group transport service for local non-profit organisations such as charities and community groups.
ECT Charity is both a charity and a social enterprise, combining business thinking with social values to deliver high quality transport services that positively benefit the local communities.
By providing transport to people who are unable to access mainstream transport services, we deliver public benefit by supporting community participation and engagement and enabling people to access more opportunities to improve their lives.
In 2012 we delivered, as lead partner, the London 2012 Accessible Shuttles project on behalf of the Olympic Delivery Authority. In 2014, we provided the accessible shuttle service for the Invictus Games in London. Read more about these special projects here.
Each of these areas offer a different range of services. On our Projects page, you can find out about stand-alone initiatives and partnerships such as London 2012, the Invictus Games and the 2015 Rugby World Cup.
ECT Charity started as Ealing Community Transport in 1979 whose mission was to provide transport for older and disabled people in Ealing.
Over three decades later, the organisation has grown tremendously, but our headquarters remain at our depot in Greenford and we continue to provide a wide variety of services across the borough. In recent years, we replicated the success and community benefit to other regions in the UK including Ealing, Milton Keynes, Cheshire and Dorset and Cornwall. Currently our umbrella brand ECT Charity now represents our four community transport companies:
Each of these companies offer a different range of services and you can find out more about the specific services available at each of our four locations here.
For a detailed account of ECT Charity's history since we first began, see here.
Our vision is for inclusion and accessibility for all members of society, whatever their transport needs.
Our mission is to:
Our values are as follows:
We care passionately about making a difference. We are motivated by a powerful and genuine desire to make a difference to the individuals and communities we serve. This aim is shared across our board, our staff, our suppliers and our stakeholders. We are committed to adding value through our actions, and enriching the lives of those using our services. We enable people with mobility difficulties or with a lack of access to transport – whether young or old – to live independent lives and participate in their communities. In this way, we reduce social isolation through providing safe, accessible and affordable transport.
We always go the extra mile. We offer the highest quality, personal service. The personal, caring aspect of how we deliver our services is what sets us apart from others. We are friendly, patient and professional, and we do everything we can to ensure the safety, comfort, happiness and well-being of our customers. We are always improving our services in line with our users’ needs and we aim to be the best at what we do, setting the standard for the sector.
We are an organisation that you can trust. Trust is at the heart of everything that we do. We operate in a way that demands trust between our own staff and board members, from our partners, from our customers and other members of the public. This means trust in our standards of delivery, trust in the reliability of our service and trust in us as people who care. We work to maintain and build upon our historical reputation for delivering a reliable, safe, high quality, affordable service for local people who really depend on it.
We are flexible, adaptable and open to change. We are always open to new thinking, and we embrace change. We think about solutions rather than problems. When a solution is hard to find we take a practical, commonsense approach. We have the ability to change and adapt to what is required – whether this involves changes in legislation, commissioning criteria, strategy or new projects. We are keen to explore new ways to improve our services and increase our social impact.
We believe in collaboration and the sharing of success and ideas. We are truly collaborative, with each other and with our partners. Teamwork is critical to our success, and at every level drivers, operations staff and our senior team work together to ensure we deliver a high quality service that we can all be proud of. We build successful partnerships and work to promote shared success for the good of the community transport sector, both by sharing our knowledge and through pursuing shared opportunities.
Read more about our vision, mission and values in our publication "What Matters to Us" here.
ECT Charity works in partnership in all of our geographical areas. We work with a number of local authority, charity and voluntary sector partners to deliver impact and high quality services.
We are open to forging new partnerships, so please contact us if you would like more information.
Our partners include:
Nearly 2,000 wheelchair users and 17,000 other spectators with a range of mobility needs were able to attend this summer’s world athletics events in London, thanks to ECT Charity.