About ECT Charity

Anna Whitty, MBE

Anna Whitty, MBE image

Chief Executive

Anna graduated from the University of London with a degree in Mathematics and went on to join British Airways’ graduate management training scheme. Anna spent four years working in British Airways’ fast-paced operational environment, and then went on to join ECT Charity in 1989, where she gained extensive experience in passenger transport and operational management. Anna rose to Passenger Operations Director in 1996 and was appointed CEO in 2008. She holds a Certificate of Professional Competence in national transport operations.

Since becoming CEO, Anna has stabilised the organisation, clarified its vision, refreshed the brand and recruited a new Board. She also oversaw the expansion of the business from Ealing to include operations in Milton Keynes, Cheshire, Dorset and Cornwall. In 2012, Anna led ECT Charity’s ground-breaking partnership with 24 community transport operators across the country to provide the Accessible Shuttles service for the London 2012 Olympic and Paralympic Games, the largest operation of its kind ever attempted. This success has been repeated at the inaugural Invictus Games in 2014 in London, the 2015 Rugby World Cup at Twickenham and Olympic Stadiums, as well as during the World Para Athletics Championships and IAAF World Championships in London in 2017.

In 2016, Anna was awarded an MBE in the Queen’s 90th Birthday Honours List in recognition of her major contribution to community transport, both locally and nationally. In 2017, she was named on the inaugural WISE100 list of the 100 most inspiring and influential women in social enterprise, impact investment and social innovation. She was also awarded “Director of the Year” by FTA Everywoman Transport and Logistics Awards in 2014.

Anna is currently Vice Chair of Ealing Community Network, Chair of the London Community Transport Strategic Forum, Chair of the campaign group Mobility Matters as well as being a Community representative for a variety of partnership Boards in Ealing.

Patrick O’Keeffe

Patrick O’Keeffe has been a member of ECT Charity’s Board of Trustees since 2010 and was appointed to the Chair in 2012. Patrick has extensive experience in the transport sector and was a Board member of Transport for London for nine years.

Patrick O’Keeffe has been a member of ECT Charity’s Board of Trustees since 2010 and was appointed to the Chair in 2012. Patrick has extensive experience in the transport sector and was a Board member of Transport for London (TfL) for nine years. He left the Board of TfL in 2010/11 after which he continued his interest in aviation transport and surface transport and Chaired various committees in TfL.

Patrick has extensive experience in industrial relations and has held various positions in Unite the Union (formerly the Transport and General Workers’ Union (TGWU)), most recently as Deputy Regional Secretary for London and Easton division. Patrick’s career has also seen him working with the Irish TGWU, the Amalgamated Engineering Union, the British Airways Trade Union Council, the International Transport Federation and the European Trade Union Federation and sat on the Aviation Council in Europe.

Vision, Mission & Values

Vision, Mission & Values image


Our vision is for inclusion and accessibility for all members of society, whatever their transport needs.


Our mission is to:


Our values are as follows:

We care passionately about making a difference. We are motivated by a powerful and genuine desire to make a difference to the individuals and communities we serve. This aim is shared across our board, our staff, our suppliers and our stakeholders. We are committed to adding value through our actions, and enriching the lives of those using our services. We enable people with mobility difficulties or with a lack of access to transport – whether young or old – to live independent lives and participate in their communities. In this way, we reduce social isolation through providing safe, accessible and affordable transport.

We always go the extra mile. We offer the highest quality, personal service. The personal, caring aspect of how we deliver our services is what sets us apart from others. We are friendly, patient and professional, and we do everything we can to ensure the safety, comfort, happiness and well-being of our customers. We are always improving our services in line with our users’ needs and we aim to be the best at what we do, setting the standard for the sector.

We are an organisation that you can trust. Trust is at the heart of everything that we do. We operate in a way that demands trust between our own staff and board members, from our partners, from our customers and other members of the public. This means trust in our standards of delivery, trust in the reliability of our service and trust in us as people who care. We work to maintain and build upon our historical reputation for delivering a reliable, safe, high quality, affordable service for local people who really depend on it.

We are flexible, adaptable and open to change. We are always open to new thinking, and we embrace change. We think about solutions rather than problems. When a solution is hard to find we take a practical, commonsense approach. We have the ability to change and adapt to what is required – whether this involves changes in legislation, commissioning criteria, strategy or new projects. We are keen to explore new ways to improve our services and increase our social impact.

We believe in collaboration and the sharing of success and ideas. We are truly collaborative, with each other and with our partners. Teamwork is critical to our success, and at every level drivers, operations staff and our senior team work together to ensure we deliver a high quality service that we can all be proud of. We build successful partnerships and work to promote shared success for the good of the community transport sector, both by sharing our knowledge and through pursuing shared opportunities.

Read more about our vision, mission and values in our publication “What Matters to Us” here.

Social value

Social value image

ECT Charity has long advanced the view that community transport can tackle loneliness and isolation, and since 2016, has been working on methodologies to enable the community transport sector to calculate the social value it creates in its communities.

Why Community Transport Matters

In 2016, we launched a report entitled “Why Community Transport Matters” which is an amalgamation of two ground-breaking studies to help community transport organisations around the UK demonstrate their social value.

It outlines the outcome of research conducted in partnership with Deloitte to estimate the public sector economic benefits derived from the contribution community transport schemes can make in reducing health and social care requirements for isolated and lonely people. This research concludes that community transport schemes have the potential to make savings of between £0.4 billion and £1.1 billion a year for the public purse, as well as reducing pressure on public services and assisting older members of society to remain active.

The report also outlines a practical method for community transport organisations to measure their impact (e.g. number of trips out to go shopping) and then estimate a unit value to apply to each outcome. Valuing community transport’s social outcomes in this way will enable community transport operators to:

This methodology was piloted with our partner Community Transport operators in London. This enabled them to calculate and publish the social value they created in their communities as a result of their activities, and thereby maximise their impact.

Social Value Toolkit

Following a review in March 2018, we launched our new methodology entitled “Measuring Up: the CT Social Value Toolkit”. The Toolkit is made up of two parts: A Practical Guide to Measuring Community Transport Social Value, and the Community Transport Social Value Calculator. The Guide sets out how and why social value should be measured, while the Calculator will enable organisations to demonstrate their social value in numbers.

A key aim of the Toolkit is that community transport organisations will be able to more clearly communicate their value to councils, commissioners, communities, passengers and government policymakers.

During the 12-month period ending March 2018, ECT’s charitable community transport activities across its depots have created additional social value benefits, which can be attributed a value of £1.42 million measured according to the model described above.

UK Government’s Strategy on Loneliness

There have been several recent developments of note in government policy. In August 2018, the government published “Civil Society Strategy: building a future that works for everyone” which sets out how the government “will work with and support civil society in the years to come”. The strategy uses the following definition for civil society:

“Civil society refers to individuals and organisations when they act with the primary purpose of creating social value, independent of state control. By social value we mean enriched lives and a fairer society for all”

In October 2018, Prime Minister Theresa May launched the Government’s first loneliness strategy entitled “A connected society: A Strategy for tackling loneliness – laying the foundations for change”. This strategy sets out the approach to tackling loneliness in England. The Prime Minister noted that “Loneliness sits alongside childhood obesity and mental wellbeing as one of the greatest public health challenges of our time.”

It almost goes without saying that we fully support this recent shift of focus towards social value, as well as the shift in the way that the government, and broader society, sees and acts on loneliness.


ECT Privacy Notice, valid as of 25th May 2018

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

(a) What sort of personal data do we collect?

ECT Charity collects your name, address, gender, date of birth, contact information (including emergency contact details), health and mobility status (as relevant to be able to use accessible transport services), details of previous and desired bookings and records of your interactions with us via email or post.

(b) Who holds your personal data?

ECT Charity is the data controller when you provide your information directly to us to use our services. Our contact details are 020 8813 3210, privacy@ectcharity.co.uk, Greenford Depot, Greenford, Middlesex UB6 9AP.

(c) How and why do we use your personal data?

We collect your information through registration forms, over the phone and via email.

We use your personal data to process any bookings that you wish to make over the phone or in writing. If we don’t collect your personal data during your registration for our services, we won’t be able to process your booking and comply with our obligations to you.

From time to time we will send you updates about our services and activities, including newsletters, community updates, special events and day trips. We may also send you periodic surveys to help us improve the service we provide to you and calculate our social value as a charity. We’ll do this on the basis of our legitimate business interest.

You are free to opt out of hearing from us by post at any time.

We may also process your personal data to comply with our contractual or legal obligations to share data with law enforcement or insurance providers.

(d) What is our legal basis for collecting and processing your personal data?

Contractual obligations – in certain circumstances, we need your personal data to comply with our contractual obligations. For example, in providing our accessible transport services to you we need to process your data to make bookings.

Legitimate interest – in specific situations, we use your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, sending you a newsletter or survey to improve our services.

Legal compliance – if the law requires us to, we may need to collect and process your data. For example, in the event of a road accident involving yourself as a passenger on one of our vehicles we may need to pass details to law enforcement and/or our insurance provider.

(g) How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, so that it can be used in a non-identifiable way for statistical analysis, social value calculation and business planning.

We review our customer database annually for inactive customers and will contact you to see if you are still interested in our services. If you do not respond we will consider you inactive and delete your record.

We need to retain certain personal data even after you stop using our services, for legal and auditing purposes. This will be held for a maximum of seven years.

(h) Who do we share your personal data with?

We may share your personal data where we are required to do so by law. All our personal data (including yours) is housed within the EU, backed up in the UK and is not exported outside the EU/EEA.

Occasionally, we may share your personal data with contractors or suppliers who provide us with services. For example, we use email providers for our marketing communications. Information is transferred to data processors securely, and we retain full responsibility for your personal data as the data controller.

(i) How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to your personal data is password-protected and we regularly monitor our system for possible vulnerabilities and attacks.

When transferred to driver manifests, we have robust operational procedures in place to protect your personal data.

(j) What are your rights over your personal data?

You have the following specific rights regarding the personal data we have collected from you:
You can contact us to request to exercise these rights at any time by emailing privacy@ectcharity.co.uk or calling 020 8813 3210.

  1. The right to be informed (this Privacy Notice provides you with your right to be informed)
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling (we do not perform any automated decision making and profiling)

(k) Your right to lodge a complaint

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns

Sam Littlewood

Sam joined ECT Charity as a Trustee in 2017 and serves as a Director of Dorset Community Transport. Sam grew up in Poole, Dorset and now works as a Strategy Consultant at PwC. He specialises in advising energy and infrastructure clients on a broad range of strategic issues.

Sam started his career at BP and took a secondment to work for the London Olympics in its financial reporting function. Sam is also a non-practising barrister and a scholar of Lincoln’s Inn.

Sam brings a strategic perspective to ECT Charity, with a strong legal understanding and regional knowledge of both Dorset and London.

Christian Tilleray

Christian Tilleray joined the Board of Trustees in 2017. Christian has considerable experience and knowledge of the third sector and social enterprise. He has held senior charity management positions for more than ten years and has more than twenty years relevant experience of organisational development. During this time Christian has accumulated a considerable amount of know-how about what works and breeds success in this field.

Christian is passionate about the role and value of the third sector and social enterprise in bringing about positive change. He has a diverse track record and range of impact across multiple spheres including: place-making & regeneration initiatives; asset-based community development; economic & enterprise development; arts and cultural development; youth and adult education. He also has a successful history in fundraising and revenue growth as well as multiple accomplishments with regards to stakeholder collaboration and relationship building across all sectors of the community.

Christian has a degree in Philosophy and a post-graduate qualification in Strategic Management & Leadership from the Chartered Management Institute. He is also a qualified practitioner of the Consultation Institute.

Becky Casement

Becky Casement image

Deputy Chief Executive

Becky’s involvement with ECT Charity began when she joined the organisation for six months as an On Purpose Associate in 2015. She later returned as General Manager in 2016, becoming Deputy Chief Executive in November 2017.

Becky began her career in talent management: brokering and managing the creation of new businesses, harnessing relationship networks and advising a diverse range of international actors on their careers and diversification opportunities. Having established a diverse skillset in this field she joined the On Purpose programme to facilitate a transition to the social enterprise and third sector space. In addition to her placement with ECT Charity, Becky worked for King’s College London’s Widening Participation Department on a ground-breaking project with the Behavioural Insights Team as an On Purpose Associate.

Becky has a BSc in Natural Sciences (Psychology and Anthropology) from Durham University.

Tim Christian

Tim Christian image

General Manager, Dorset

Tim joined ECT Charity’s Senior Management Team in 2011 and is responsible for all operations in Dorset and Cornwall. Tim also delivered the accessible shuttles for the Olympic and Paralympic Games Accessible Shuttles service in Weymouth.

Outside of the community transport sector, Tim has 15 years’ experience in Operations Management, predominantly in the Middle East where he managed specialist contract services to the hotel industry, as well as interior fit-out services to the retail industry.

Tim has a BA (Hons) in Business Administration from the University of Northumbria at Newcastle, and has spent many years as a Leader with the Scout Association.

Ian Dibbert

Ian Dibbert image

General Manager, Cheshire

Ian joined ECT Charity in 2007 and was promoted to ECT Charity’s Senior Management Team in 2011. Ian is General Manager for ECT Charity’s operation in Cheshire.

Ian is a fully-qualified MiDAS (Minibus Driver Awareness Scheme) and PATS (Passenger Assistant Trainer Scheme) Driver Assessor Trainer, with an IOSH (Institution of Occupational Safety and Health) certificate in working safely. He also has experience in the plant-hire industry where he was the North West Transport Manager for a national Powered Access company.

Caroline Murray-Lyon

Caroline Murray-Lyon image

General Manager, Corporate Services

Caroline joined ECT Charity for six months as an On Purpose Associate in 2013, and later returned in 2014 as General Manager, Corporate Services. Caroline collaborates closely with the CEO and Senior Management on various strategic and development projects, and has worked extensively on communicating and measuring ECT Charity’s social impact.

Caroline began her career as a lawyer at an international corporate law firm in London, where she worked on Commercial Real Estate and Corporate & Commercial matters. During her five years at the firm, she was also involved in a wide variety of pro bono work and volunteering projects. After five years in law, Caroline transitioned to the social sector and was accepted onto the social enterprise leadership program, On Purpose. In addition to her placement with ECT Charity, Caroline worked at Ben & Jerry’s on the strategy and execution of their Social Mission across Europe.

Caroline holds an MA from the University of Oxford in Biological Sciences, as well as a GDL (Graduate Diploma in Law) and LPC (Postgraduate Diploma in Legal Practice).

Inderjit Purewal

Inderjit Purewal image

Operations Manager, Ealing

Inderjit joined ECT Charity in 1993 as an administrator working on the Ealing PlusBus service, and was promoted to the Management Team in 2007 as Operations Manager for ECT Charity’s Ealing operation.

As the charity has grown in the last 25 years, Inderjit has supported the delivery of our community transport services from front-end customer service through to back-office support. She is currently responsible for overseeing recruitment and HR for all Drivers and Passenger Assistants.

Diane Morgan

Diane Morgan image

Head of Quality and Standards

Diane has over 35 years’ experience in passenger transport. She joined ECT Charity in 2003 as Fleet Manager, and later joined ECT Charity’s Management Team in 2015 as Head of Quality and Standards. She is responsible for vehicle fleet compliance, vehicle purchasing, and maintaining quality standards.

Before ECT Charity, Diane served as a non-commissioned officer with Royal Air Force for 16 years, acting as Transport Manager, Supervisor and Controller at RAF Uxbridge and RAF Northolt as a civilian employee.

Diane is a BSI Internal Auditor and holds Certificates of Professional Competence in National and International Passenger Transport Operations, and in Road Haulage Transport Operations. She also holds an IOSH (Institution of Occupational Safety and Health) Certificate in Managing Safely.

David Tinnion

David joined ECT Charity’s Board of Trustees in 2014 after having worked for ECT in Ealing for six months as part of the social enterprise leadership programme On Purpose.

David joined ECT Charity’s Board of Trustees in 2014 after having worked for ECT in Ealing for six months as part of the social enterprise leadership programme On Purpose.

David spent his second On Purpose placement working at Big Society Capital, and now works as Chief Operations Officer of London Youth Rowing, a charity based in East London that works to develop young children through physical activity.

Prior to joining On Purpose, David worked in investment management for Goldman Sachs and Pyramis Global Advisors, part of the Fidelity group.

Outside work, David works as a volunteer tutor for the Access Project and helps support the running of the Acts of Hope charitable school in Bangalore, India.



The material made available through this website is for information purposes only and cannot be used and/or relied upon for any other purpose.

Every effort has been taken to ensure the information used within this website is of an accurate nature, understandably this content is subject to change over time. ECT Charity will endeavour to ensure that this website runs without any technical problems or interruptions, however, ECT Charity will not be liable if in any circumstances that the website is temporarily unavailable due to technical or other reason.


Unless otherwise explicitly stated, all information contained within this website is the intellectual property of ECT Charity and is copyrighted to ECT Charity irrespective of whether a copyright symbol and/or statement is present.

Use of Information Submitted

ECT Charity believes strongly in protecting our users’ privacy. We will not wilfully disclose information about our users to any third party organisation without first receiving our users’ consent.

Third Party Links

The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within in them, by ECT Charity. ECT Charity is not responsible for the privacy practices and/or the content of other such websites. Users should exercise caution and look at the privacy statement applicable to the website in question.


ECT Charity is committed to the security of our users’ personal information and we have security procedures in place to protect against loss, misuse or alteration of any personal information inputted within this website.

ECT Charity is the umbrella brand representing Ealing Community Transport, a company limited by guarantee, registered in England and Wales, whose registered address is at Greenford Depot, Greenford Road, Greenford, Middx, UB6 9AP. Ealing Community Transport is registered with the Charity Commission

Company registration number: 07211806 // Charity number: 1135354 // VAT number: 441923360

Copyright © ECT Charity, 2012

Where we operate

Where we operate image

ECT Charity is the name used to represent our community transport companies which operate in Ealing, Cornwall, Cheshire and Dorset. We have also operated in Milton Keynes.

Each of these areas offer a different range of services. On our Projects page, you can find out about stand-alone initiatives and partnerships such as London 2012, the Invictus Games and the 2015 Rugby World Cup.

Tim West

Tim joined ECT Charity as a Trustee in 2010 and is founder and CEO of The Fable Bureau, a marketing and communications agency focused on building value for organisations that use brilliant business thinking to drive positive social change.

Tim has been involved in the charity and social enterprise world for many years, working initially as journalist and then a consultant on strategic communications, branding and campaigns.

He is the founding editor of Pioneers Post, the digital and print magazine for social entrepreneurs, and was publisher of the Community Transport Association’s journal for 10 years. He also founded the annual Good Deals social investment conference, and the NatWest SE100 Index for social businesses.

Tim has a degree in Music from Oxford University, studied business at Warwick and Cranfield, and also sits on the board of Big Issue Invest, The Big Issue’s social investment arm.

Sonia Krishna

Sonia is a Chartered Chemical Engineer by profession and has been providing engineering, commercial, technical and organisation capability support and leadership to the oil and gas industry, globally for nearly 20 years. Her current role is a subsea managerial post within BP.

Sonia joined as a member of ECT Charity’s Board of Trustees in 2010.

Sonia is a Chartered Chemical Engineer by profession and has been providing engineering, commercial, technical and organisation capability support and leadership to the oil and gas industry, globally for nearly 20 years. Her current role is a subsea managerial post within BP.

With such a wide and varied experience from the private sector, Sonia is able to advise on sound and profitable strategies with a fresh and forward looking vision for the evolvement of ECT Charity.

Paul Creasey

Paul has been a member of ECT Charity’s Board of Trustees since 2012. He is an Audit Partner at Wilkins Kennedy, having previously worked with Grant Thornton.

Paul has been a member of ECT Charity’s Board of Trustees since 2012. He is an Audit Partner at Wilkins Kennedy, having previously worked with Grant Thornton.

Paul advises entrepreneurial, venture capitalist backed, privately held businesses and not-for-profit entities. He demonstrates the ability to operate strategically beyond the accounting detail and is an instinctive problem solver, finding a positive way forward. He is insightful, getting to the heart of the situation very quickly and then drawing on his analytical and commercial skills to find common sense solutions.

Paul also sits on his firm’s Practice Assurance, Training and Audit committees and is a natural reference point for audit and financial reporting matters. Outside of work and ECT Charity, he is worship director and part of the leadership team of his local church, plays keyboards and freely admits to avoiding DIY as much as possible in the home he shares with his wife and two children.


Partners image

ECT Charity works in partnership in all of our geographical areas. We work with a number of local authority, charity and voluntary sector partners to deliver impact and high quality services.

We are open to forging new partnerships, so please contact us if you would like more information.

Our partners include:

Our history

Our history image

ECT Charity started as Ealing Community Transport in 1979 whose mission was to provide transport for older and disabled people in Ealing.

Over three decades later, the organisation has grown tremendously, but our headquarters remain at our depot in Greenford and we continue to provide a wide variety of services across the borough. In recent years, we replicated the success and community benefit to other regions in the UK including Ealing, Milton Keynes, Cheshire and Dorset and Cornwall. Currently our umbrella brand ECT Charity now represents our four community transport companies:

Each of these companies offer a different range of services and you can find out more about the specific services available at each of our four locations here.

ECT has been delivering community transport in Ealing for 40 years
Ealing Community Transport has been delivering community transport in Ealing for 40 years

What we do

What we do image

ECT Charity provides safe, accessible and affordable community transport to people unable to use mainstream transport due to mobility or other difficulties, or because ordinary public transport is unavailable in their area.

These individuals use our service for a wide variety of reasons, such as going shopping, visiting friends, and going on our organised day-trips to local attractions. Our service is often the only way in which vulnerable and socially isolated people, and those with disabilities, are able to get out and about. In this way, our charitable activities create social value by enabling people to remain independent, participate in their communities and access vital public services.

In addition to providing door-to-door transport to individuals, we offer an accessible minibus service to local community organisations, such as charities and voluntary groups. Currently, ECT Charity provides its community transport services in Cheshire, Cornwall, Dorset and Ealing (London).

We have also provided accessible community transport solutions to one-off events such as the London 2012 Olympic and Paralympic Games, as well as Prince Harry’s Invictus Games 2014, and the 2017 World Para Athletics Championships

Recent News

Journey Makers: Chester residents discover a new world of day trips thanks to ECT in Cheshire image
Journey Makers: Chester residents discover a new world of day trips thanks to ECT in Cheshire

Journey Makers: Party of the century! 100 year old passenger celebrates birthday on Dorset Community Transport bus image
Journey Makers: Party of the century! 100 year old passenger celebrates birthday on Dorset Community Transport bus

Journey Makers: Local councillors team together to combat isolation in Dorset image
Journey Makers: Local councillors team together to combat isolation in Dorset

Journey Makers: School’s in for out-of-catchment kids in one isolated Dorset village! image
Journey Makers: School’s in for out-of-catchment kids in one isolated Dorset village!