ECT has always been open to new ideas and we’ve grown through the good times as well as learning from the challenges we’ve faced. But we’ve also always made sure our passengers come first, and we always go that extra mile to make sure our service is second to none.
We are therefore delighted to be able to introduce Fayyaz Dar as our new General Manager in Ealing.
He will be a familiar face to many of our passengers and staff as he has been one of our drivers for over 7 years. During that time he has covered all the services we provide in West London, and now intends to use that experience to further improve our services to passengers.
Fayyaz is clear on his priorities. He shares ECT’s belief that we are more than just a transport ‘solution’ and that customer service should always be at the forefront of everything we do. As he says, “Being respectful, courteous and cooperative is the best way to make sure our passengers are happy”.
He also believes that our staff need to be involved as we make decisions. They are the ones who are out there representing ECT, driving buses, answering phones and helping our passengers every single day. They are customer ‘carers’, trusted companions and represent the face of ECT whatever the role we are delivering.
With a long career in international logistics and customer service – as well as a career break during which he project managed the building of his own home – he intends to use all his skills to make sure our passengers, partners and clients all see improvements in everything we do.
Fayyaz says his aim is to “see ECT providing services to the community for a long time to come. I want to leave ECT with my head held high and to be proud that together we have all made a real difference”.
Fayyaz takes on the role from Piotr Chodzko-Zajko, who is stepping into a new role to help us expand the training we offer. Piotr was instrumental in ensuring ECT supported some of the most isolated groups throughout the worst period of the pandemic. We thank him not only for his dedication but are also so pleased he will remain a part of the team.
John Chesters, CEO of ECT commented, “We are delighted to welcome Fayyaz to this new role and are confident he will continue to see us develop new opportunities and partnerships to expand our impact. There is little doubt Fayyaz will be a key part of our aim to make a difference for everyone in Ealing.”
