Services by area


What is PlusBus and can I use it?

Our PlusBus service provides door-to-door transport for people who find it difficult to use public transport. You can register if you are unable to use public transport and/or have mobility difficulties.

Where and when can I travel?

You can travel anywhere in the Borough of Ealing between 9am and 4.30pm, Mondays to Fridays (subject to availability).

How do I register?

Call 020 8813 3210.

We will ask you for details such as your name, age and address as well as the reason why you need door-to-door transport.

How do I book a journey?

Call 020 8813 3210 or email

Bookings can be made 1 – 4 weeks in advance of travel. We may be able to accommodate bookings at shorter notice, but we will always need at least 24 hours’ notice.

You can make one-off bookings and also, subject to availability, arrange regular weekly bookings with us (so that you only need to call us if you wish to cancel).

How much does it cost?

For all new members we offer 5 free return journeys, valid for a 6 month period.

After that journeys cost £3 for a single trip and £5 for a return journey.

Please note that starting on 1 April 2022, single trips will cost £5, return trips will cost £10, and new members will receive 3 free return journeys (valid for 3 months).

How is PlusBus funded?

We do not receive any subsidy for our PlusBus service – we provide it as part of our charitable objectives and public benefit to help improve transport opportunities to individuals within the community.

I have used the PlusBus community bus on a weekly basis for many years now. The staff in the booking office have always accommodated my needs where they are able to or an alternative solution is always offered. I have always found the booking staff very friendly and helpful.

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