ECT Charity has successfully retained two internationally-recognised awards – the Investors in People Standard and ISO 9001:2015 – reinforcing its position as a top-quality organisation.
ECT Charity’s Chief Executive, Anna Whitty, said: “ECT Charity is very proud to have retained these important accreditations – they demonstrate our commitment to delivering a top-quality service to our customers, and our dedication to supporting and developing our employees. Many thanks to all staff for their hard work and dedication in helping ECT Charity achieve its mission and retain these certifications.”
Improving customer satisfaction
In 2008, ECT Charity successfully complied with the International Standard ISO 9001:2008, which relates to an organisation’s Quality Management System (QMS) – a business improvement tool that helps put in place processes to continually improve and satisfy customers. ECT Charity’s Ealing operation is audited on an annual basis to ensure continuing compliance with the Standard – and has been successful each time in retaining the accreditation.
At the most recent audit in October 2016, ECT Charity’s Ealing operation was assessed against a newly updated version of the Standard (ISO 9001:2015) – and successfully complied. As part of this process, ECT Charity formalised its commitment to achieving its mission and commitment to quality with a “Quality Policy” – helping the charity achieve the internationally-recognised standard.
Investors in People
ECT Charity was first awarded the Investors in People (IIP) Standard for its development, support and motivation of staff in 2000 – and it has retained this accreditation ever since.
The IIP Standard defines what it takes to lead, support and manage people well for sustainable results, and provides a framework to ensure an organisation’s future progress and continuous improvement. Accreditation for this Standard is valid for three years, after which an organisation’s performance is re-audited to ensure compliance.
At the most recent IIP audit in November 2016, in addition to successfully meeting the Standard, ECT Charity was commended for valuing internal talent and fostering a culture of continuous learning and development. Further, ECT Charity was praised for valuing internal talent, identifying and celebrating good and outstanding people practices, having excellent appraisal processes and robust management strategies.
Investors in People Practitioner, Jeanette Howells, said: “I am delighted to recommend that ECT Charity achieve the Investors in People Award. ECT Charity are now definitely on the road to achieving Investor in People Sixth Generation Award at a higher level, and I have no doubt that this will be achieved.”
