ECT Charity welcomes and encourages customers’ comments, suggestions and feedback so that every effort can be made to improve our services. If you have any general feedback about our services, please contact us using the relevant details here.  

We also really value your feedback if something hasn't gone right or we haven't met your expectations. If this is the case, then you can find our Customer Complaints policy here. This sets out the process you can use to complain, how we'll handle the complaint - and what you can expect.